ARC - "Leading with Integrity"

ARC Mission Statement

ARC is dedicated to supporting and offering guidance to its members, promoting standards and proactively forging clear paths of communication between the Regulator and ARC's body of members.

ARC Objectives

To maintain the highest professional standards of conduct and quality in all aspects of the sector;

To identify, quantify and communicate the principles and benefits of ARC to all members;

To advance and build expertise in the practice of claims management companies;

To advocate regulatory standards throughout the claims management sector;

To lobby for regeneration in the claims management sector;

To promote claims vigilance for the general public;

To promote an efficient information system for its members;

All ARC members must adhere and abide by the following code, as a condition of membership.

Legislation Familiarity

Rule 1
Members shall conduct their business so as to comply with all relevant regulatory laws and procedures.

Rule 2
No ARC member shall engage in false, deceptive or ambiguous advertising.
Note: There has been no attempt to write all relevant and applicable laws into this code. It is the responsibility of the member to make themselves aware of the laws, legislations, regulations and procedures. ARC will not accept responsibility for any action that results in the contravention of any law, legislation, procedure or regulation based on information or advice given.

Duty to assist

Rule 3
Members shall at all times act with integrity in dealing with clients, employees and with their fellow members.

Rule 4
If a member has evidence that another member has been guilty of unethical practices, it shall be their duty to inform ARC.

Rule 5
Members shall help to improve the body of knowledge of the profession by exchanging information with fellow members.

Rule 6
Members shall cooperate with fellow members in upholding and enforcing the code.

Duty of restraint

Rule 7
Members shall not intentionally injure the professional reputation or practice of another member.

Duty of compliance

Rule 8
Members are required to publicly display their ARC Membership Certificate within their offices.

Rule 9
A member who agrees to subscribe to any Code of Practice published by the Association will use their best endeavours to comply with the provisions of that Code.

Duty of training

Rule 10
Members shall ensure continuous and appropriate training of staff in respect of current legislation.